8月7日下午，陕西外国人服务平台受俄罗斯留学生斯韦特兰娜委托，向西安市公安局交通警察支队雁塔大队事故科送去了锦旗，以表达对民警同志人性化执法、专业化工作、国际化服务的由衷感谢。

　　In the afternoon of August 7, Shaanxi Foreigner Service Platform was entrusted by Svetlana, a Russian student, to send a silk banner to the Accident Section of Yanta Brigade, Traffic Police Detachment of Xi'an Municipal Public Security Bureau, in order to express her heartfelt gratitude to the police comrades for their humane law enforcement, specialized work and internationalized service.

　　7月23日晚21点，来陕旅游的斯韦特兰娜在我市游玩途中不幸发生交通事故，其同伴立即拨打陕西外国人服务平台24小时救助热线18591966367，陕西外国人服务平台法律顾问单位金府律师事务所王飞立刻启动涉外法律援助服务机制。同时，雁塔大队事故科民警倪洋第一时间出警到达现场，对事故现场和事故起因进行勘察和调查，按照程序规定依法对事故作出责任认定。在外籍人士语言不通的情况下，民警倪洋与王飞对其耐心沟通与协调，并对相关损害赔偿等问题进行详细讲解，最终双方当事人对责任认定及相关赔偿达成一致，成功化解了双方可能存在的矛盾纠纷。

　　At 21:00 on the night of July 23, to Shaanxi travel Svetlana in the city on the way to play unfortunately traffic accidents, its companions immediately call the Shaanxi foreigners service platform 24-hour helpline 18591966367, Shaanxi foreigners service platform legal adviser unit Jinfu Law Firm Wang Fei immediately start the mechanism of foreign-related legal aid services. At the same time, Yanta brigade accident section police Ni Yang first time police arrived at the scene, the scene of the accident and the cause of the accident investigation and investigation, in accordance with procedural provisions in accordance with the provisions of the accident to make a determination of responsibility. In the case of foreigners in the language, the police Ni Yang and Wang Fei to its patient communication and coordination, and related damages and other issues for detailed explanation, and ultimately the two parties to the determination of responsibility and related compensation to reach an agreement, successfully resolved the two sides of the possible contradictions and disputes.

　　事后，斯韦特兰娜向陕西外国人服务平台发来感谢信，因为身体不适、行动不便特委托平台向民警同志赠送写有“警民共情、不分国界”的锦旗。这不仅是斯韦特兰娜对雁塔大队事故科民警的感激之情，更代表着所有来陕外籍人士对我市法治环境和社会治理能力的肯定与赞赏，也体现出我市民警在西安市迈向国际化都市的背景下，已充分具备过硬的工作能力和优质的服务水平。陕西外国人服务平台作为陕西省人民对外友好协会理事单位大唐领域(陕西)控股的涉外服务窗口，将积极响应习近平总书记关于推进高水平对外开放的重要指示精神，进一步加强与公安、医疗、交通等部门的紧密合作，优化服务流程，提升服务质量，为来陕外籍人士提供更加便捷、高效、贴心的服务，更多更好展示西安这座城市的魅力与温度，吸引更多国际友人来到陕西、爱上西安。

　　大唐领域(陕西)控股总经理助理仵江、工会主席刘政，西北工业大学外籍教授Auwal，陕西外国人服务平台等相关负责人共同参加了此次活动。

　　Afterwards, Svetlana sent a letter of thanks to Shaanxi Foreigners Service Platform, because of the physical discomfort and mobility specially entrusted the platform to the police comrades to present a banner with the words "police and the people share the same feelings, regardless of national boundaries". This is not only Svetlana's gratitude to the police of Accident Section of Yanta Brigade, but also represents the affirmation and appreciation of all foreigners coming to Shaanxi to the city's rule of law environment and social governance capacity, and also reflects that the city's civil police have fully equipped with excellent working ability and high quality service level in the context of Xi'an's development towards an internationalized metropolis. As a foreign-related service window of Datang Domain (Shaanxi) Holdings, the director unit of Shaanxi People's Association for Friendship with Foreign Countries, Shaanxi Foreigners Service Platform will respond positively to the spirit of General Secretary Xi Jinping's important instruction on promoting high-level opening up to the outside world, and further strengthen the close cooperation with public security, medical care, transportation and other departments to optimize the service process, improve the quality of service, and provide more convenient, efficient and intimate services for foreigners in Shaanxi, and show more and more of Xi'an city's international metropolis. We will further strengthen close cooperation with public security, medical and transportation departments and other departments to optimize the service process and improve the service quality, so as to provide more convenient, efficient and attentive services for foreigners coming to Shaanxi, and to show the charm and temperature of the city of Xi'an in a better way, so as to attract more international friends to Shaanxi and fall in love with Xi'an.

　　Wu Jiang, assistant general manager of Datang Realm (Shaanxi) Holdings, Liu Zheng, chairman of the trade union, Auwal, a foreign professor of Northwestern Polytechnical University, Shaanxi Foreigner Service Platform and other relevant principals attended the event.