7月23日晚，一名来陕旅游外籍人士艾丽娅(俄罗斯籍)在西安游玩途中不幸发生交通事故。陕西外国人服务平台24小时服务中心在接到其求助后，立即启动涉外法律援助方案，委派翻译人员协同陕西金府律师事务所涉外法律团队赶往现场，为其提供翻译及法律援助。

　　On the evening of July 23, Alicia, a foreigner (of Russian nationality) traveling to Shaanxi, had an unfortunate traffic accident on her way to Xi'an. Upon receiving her request for help, the 24-hour service center of Shaanxi Foreigner Service Platform immediately activated the foreigner legal assistance program and assigned an interpreter together with the foreigner legal team of Shaanxi Jinfu Law Firm to rush to the scene to provide her with interpretation and legal assistance.

　　考虑到当事人是外籍人士，存在语言、文化等方面的差异，到达现场后，援助律师对案件进行了详细了解，通过与当事人有效沟通，耐心解答法律问题。在送往医院检查无大碍后，工作人员陪同当事人前往交警大队，并根据当事人法律诉求与对方进行沟通协商，维护了当事人的合法权益。

　　Considering the party is a foreigner, there are language, culture and other aspects of the differences, after arriving at the scene, the assistance of lawyers to understand the case in detail, through effective communication with the party, patiently answer legal questions. After sent to the hospital to check no serious injury, the staff accompanied the party to the traffic police brigade, and according to the party's legal claims and the other side of the communication and negotiation, safeguard the legitimate rights and interests of the parties.

　　“我对陕西外国人服务平台与金府律所专业、高效的援助表示衷心的感谢!他们给予了我极大的帮助和支持，让我感受到了这座城市的温暖。”艾丽娅说。

　　"I would like to express my sincere gratitude to Shaanxi Foreigner Service Platform and Jinfu Law Firm for their professional and efficient assistance! They have given me great help and support and made me feel the warmth of this city," Alicia said.

　　2024年度截止今日，陕西外国人服务平台总计接到涉外政策、法律援助、创业辅导等服务160多次。多年来，陕西外国人服务平台一直致力于涉外公益和免费咨询服务，联合金府律所多层次开展法律援助活动。未来，陕西外国人服务平台将积极落实“中国-中亚峰会”成果，主动融入“一带一路”建设，充分借助双方在涉外法律、人才资源等方面的优势，多途径为来陕旅游外籍人士提供专业、高质量服务。

　　2024 To date, the Shaanxi Foreigners Service Platform has received a total of more than 160 times services related to foreign policy, legal assistance, business consulting and other services. Over the years, Shaanxi Foreigners Service Platform has been committed to foreign-related public welfare and free counseling services, and jointly with Jinfu Law Firm to carry out legal aid activities at various levels. In the future, Shaanxi Foreigner Service Platform will actively implement the results of the "China-Central Asia Summit", take the initiative to integrate into the construction of the "Belt and Road", and make full use of the advantages of both sides in foreign-related laws, human resources and other aspects, to provide professional and high-quality services for foreigners coming to Shaanxi Province in various ways, High-quality services for foreigners coming to Shaanxi Province through various channels.