In the afternoon of August 7, Shaanxi Foreigner Service Platform was entrusted by Svetlana, a Russian student, to send a silk banner to the Accident Section of Yanta Brigade, Traffic Police Detachment of Xi'an Municipal Public Security Bureau, in order to express her heartfelt gratitude to the police comrades for their humane law enforcement, specialized work and internationalized service.

At 21:00 on the night of July 23, to Shaanxi travel Svetlana in the city on the way to play unfortunately traffic accidents, its companions immediately call the Shaanxi foreigners service platform 24-hour helpline 18591966367, Shaanxi foreigners service platform legal adviser unit Jinfu Law Firm Wang Fei immediately start the mechanism of foreign-related legal aid services. At the same time, Yanta brigade accident section police Ni Yang first time police arrived at the scene, the scene of the accident and the cause of the accident investigation and investigation, in accordance with procedural provisions in accordance with the provisions of the accident to make a determination of responsibility. In the case of foreigners in the language, the police Ni Yang and Wang Fei to its patient communication and coordination, and related damages and other issues for detailed explanation, and ultimately the two parties to the determination of responsibility and related compensation to reach an agreement, successfully resolved the two sides of the possible contradictions and disputes.

Afterwards, Svetlana sent a letter of thanks to Shaanxi Foreigners Service Platform, because of the physical discomfort and mobility specially entrusted the platform to the police comrades to present a banner with the words "police and the people share the same feelings, regardless of national boundaries". This is not only Svetlana's gratitude to the police of Accident Section of Yanta Brigade, but also represents the affirmation and appreciation of all foreigners coming to Shaanxi to the city's rule of law environment and social governance capacity, and also reflects that the city's civil police have fully equipped with excellent working ability and high quality service level in the context of Xi'an's development towards an internationalized metropolis. As a foreign-related service window of Datang Domain (Shaanxi) Holdings, the director unit of Shaanxi People's Association for Friendship with Foreign Countries, Shaanxi Foreigners Service Platform will respond positively to the spirit of General Secretary Xi Jinping's important instruction on promoting high-level opening up to the outside world, and further strengthen the close cooperation with public security, medical care, transportation and other departments to optimize the service process, improve the quality of service, and provide more convenient, efficient and intimate services for foreigners in Shaanxi, and show more and more of Xi'an city's international metropolis. We will further strengthen close cooperation with public security, medical and transportation departments and other departments to optimize the service process and improve the service quality, so as to provide more convenient, efficient and attentive services for foreigners coming to Shaanxi, and to show the charm and temperature of the city of Xi'an in a better way, so as to attract more international friends to Shaanxi and fall in love with Xi'an.

Wu Jiang, assistant general manager of Datang Realm (Shaanxi) Holdings, Liu Zheng, chairman of the trade union, Auwal, a foreign professor of Northwestern Polytechnical University, Shaanxi Foreigner Service Platform and other relevant principals attended the event.